Frequently Asked Questions (FAQ)
What is an orthopedic surgeon?
An orthopedic surgeon is a doctor with extensive training in keeping your bones, joints, ligaments, muscles, tendons, cartilage and spine in proper working order.
Find out what it takes to become an Orthopedic Surgeon
How do I schedule an appointment?
To schedule an appointment please call our office at 609-927-1991 and follow the instructional prompts, or complete and submit an online appointment request form.
How do I make an initial appointment for a worker's compensation claim?
The patient needs to contact their employer or case manager, and the employer or case manager will call to make the initial appointment.
If I have already been treated by another orthopaedic practice, what do I need to do to make an appointment at Shore Orthopaedic University Associates?
Please call the appointment line 609-927-1991 and determination will be made whether you will need to provide physician’s notes, surgical reports, or x-rays.
What should I bring to my appointment?
You will be asked to fill out medical history forms, including a list of medications and any previous surgery information. To expedite the check-in process, please complete our Patient Intake Form and bring it to your appointment.
Additional information needed:
- Co-pay (your insurance card will indicate the amount for your plan)
- Insurance Card(s)
- Photo Identification
- CD copy of X-rays or MRIs that have been previously taken.
- If you are under the age of 18, you must be accompanied by your parent or legal guardian.
- If you are unable to fill out the medical history forms, please be sure to bring assistance with you to aid in completing the forms.
Where are your offices located?
To best serve our patients’ needs, we have four convenient office locations within Atlantic, Cape May and Ocean Counties
What are your hours of operation?
Most office locations are open Monday through Friday from 8 am to 5 pm. Early and extended hours are available at varying offices. Please contact your office for specific hours of operation.
What insurances do you accept?
We work with most insurance carriers who do business in southern New Jersey. In most cases, we will bill your insurance carrier after services are rendered. Once your claim is processed, you may be responsible for a co-insurance, deductible or unpaid co-pays.
Please click here for more insurance and billing information or call our Billing Dept. at 609-927-1991 ext. 300
Do I need a referral from my primary care doctor?
Some plans require a referral from your primary care doctor. Your primary care physician will enter the referral electronically online and our office will retrieve it. With a proper referral, we can expedite your care and schedule any necessary tests or surgical procedures without delay. If your insurance requires a co-payment, we will collect this at the time of service, or in some cases, you may be billed at a later date.
Our staff is trained to help you with any questions you have regarding your insurance, referrals or co-payments. Please do not hesitate to ask for assistance, our billing dept. can be reached at: 609-927-1991 ext. 300.
Is a co-pay required for follow up visits?
Your insurance policy determines whether or not you have a co-pay for your follow up visits; however, under most insurance policies, a co-pay is due at each visit.
How do I get my short-term disability or Family Medical Leave forms completed?
These forms are usually provided by your employer or insurance company. We receive an extremely high volume of forms to process on a daily basis, therefore, it may take up to 7-10 business days to complete your forms, and we asked that you be patient with the process. The best way to expedite the process is to bring your forms to your office visit or drop them off at the Somers Point office.
How do I obtain copies of X-rays?
Copies of X-rays can be obtained by contacting our radiology staff at: 609-927-1991 ext.109